17 Dec 2014

Exemplary Service

I want to thank and commend you for your exemplary service in the sale of my mother's home.

We sought appraisals from several agents and yours came in at a price almost 20% higher than your competitors. To be honest, we had some reservations, as some agents quote unrealistically high to get business. But your warm, sincere manner and very fair terms gave us confidence to proceed with a listing, and I am so pleased we did.

The sale was dizzyingly fast, and at precisely the price you led us to expect, despite your competitors claiming it was absurdly ambitious.

My mother was very worried about having people come through her home, but she said you made the whole experience pleasant. From start to (almost) finish, everything was handled in an impressively friendly, efficient manner.

We are looking forward, now, to completion on Tuesday and I know everything will proceed as planned.

I'd like to tell the world exactly what that extra 20% meant to us, but it would take a volume to explain. Suffice to say it made the difference between my aged mother spending her last days in a shared room with shared facilities in a lesser quality facility, and having comfortable, private accommodation in a top quality aged care home just 4km from where we live. We owe you a huge debt of thanks. And today you presented me with a gift to pass on to my mother, when it should have been us buying you a thank you gift. There are no words to express our appreciation.

I wish you every success in your future business. You deserve to prosper.

To anyone seeking an agent to assist with a sale in the Alstonville district, I strongly recommend you look no further than Melanie Stewart Real Estate. She is quite simply, without equal.

 Thanks again Melanie.

Lorraine Cobcroft